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deco dance
100% woolRegular price From $696Regular price
Below are some frequently asked questions about shipping, returns, and exchanges on our custom sized uncommon carpets.
FAQs
How does custom sizing work?
Order rectangles or rounds from 4'×3' up to 15'×25'; email us if you need smaller or larger.
What shipping options are there?
- Standard Parcel delivery to doorstep – $300, 2-3 weeks (small rugs)
- White Glove delivery – $400, 4-5 weeks, signature required
- White Glove + delivery – $500, crew carries in, moves furniture, unwraps, and lays out carpet*
Extra fees may apply for oversized carpets or remote areas.
*Restrictions apply, view all FAQs.
Can I return or exchange a custom carpet?
Only if you cancel within 24 hours of ordering; after that, no refunds or exchanges.
When will my carpet arrive?
Most carpets arrive in 2-4 weeks (Moroccan-Inspired: 3-5 weeks). The 2-week window applies only to parcel-eligible sizes.