Shipping policy

Shipping Policy for Designer Rugs
Please visit the Shipping & Returns page for more details.

Shipping Costs vary depending on the size of the rug ordered and the way you choose to ship. Our designer rugs can be shipped on a pole can be unrolled and instantly lay flat on the floor; they can also be baled, these often need to be stretched, or steamed to flatten out the wrinkles and creases.

Example costs: 5x7 rugs start at $110 ; 5x8 baled $150, rolled $250; 12x15 baled $235, rolled $375. Select shipping method prior to purchase.

Shipping Policy for Custom Carpets
Please visit the Shipping & Returns page for more details.

• Standard Parcel delivery to doorstep – $300, 2-3 weeks (small rugs)
• White Glove delivery – $400, 4-5 weeks, signature required
• White Glove Plus delivery – $500, crew carries in, moves furniture, unwraps, and lays out carpet*

Extra fees may apply for oversized carpets (9 x 12 and up) or remote areas. For safety, delivery teams cannot move pianos, pool tables, glassware, fragile collections, or any item over 175 lbs.

*Restrictions apply, see the Shipping and Returns page.