Cancellation policy

Preorder/Backorder Policy

Please review the following terms before placing a pre-order/backorder:

• Immediate Payment: Payment is collected immediately at checkout to secure your reservation and guarantee your stock.

• Estimated Shipping Dates: The specific shipping date is listed on the product page. Please note that these dates are estimates provided by our manufacturers and are subject to change.

• Mixed Orders: If your order contains both in-stock items and pre-order items, we will ship your in-stock items immediately, and the pre-order items will ship separately as soon as they arrive.

• Cancellations: You may cancel your pre-order for a full refund at any time before the item has shipped. Please email us at info@finerugsofcharleston.com with your order number.

• Updates: If there is a significant delay in the production or shipping schedule, we will notify you via email immediately.

Please Note: By placing a pre-order/backorder, you agree to these terms. We do our best to meet estimated shipping dates, but production delays can occasionally occur.